Policies

Salvation Design Policies

Shipping Policy

Unless otherwise stated on the product page, all orders are processed within 3–7 business days. Each piece is made or packaged with care. Thank you for your patience as a small handmade business!

  • Domestic Shipping (U.S.): Shipping typically takes 3–7 business days after dispatch.
  • Shipping Rates: Calculated at checkout based on weight and location.
  • Tracking: A tracking number will be provided once your order ships.
  • Delays: Please note that shipping carriers may experience delays. I appreciate your understanding!

Custom Commission & Handmade Variation Policy

Custom Commission Terms

Salvation Design accepts limited custom commissions based on available time, materials, and alignment with the brand’s creative style. If you'd like a piece inspired by a sold-out product or have a unique request, please submit a custom commission request through our designated form or contact page. A non-refundable deposit of 50% is required before any custom work begins. This covers time spent sourcing materials, designing, and starting production. The remaining balance must be paid in full before the item ships. Custom orders typically take 1–3 weeks depending on complexity. Rush orders may incur additional fees. You will receive a confirmation of your request within 2–4 business days, and periodic updates if needed. Major design changes after final confirmation may not be possible.

Design & Material Variations

All Salvation Design products are handmade in small batches, often using upcycled, natural, or one-time materials. Because of this:

  • No two items are exactly alike.
  • Custom items are inspired by past work, not exact replicas.
  • Variations in fabric, beadwork, embroidery placement, or color tone are normal and embraced as part of the artistic process.
  • If a specific material is no longer available, a similar alternative will be proposed.

 

Return & Exchange Policy

Because each item is handmade and often one-of-a-kind, all sales are final. However, if your order arrives damaged or incorrect, please reach out within 7 days of delivery.

  • Email: [your email address]
  • Include your order number and clear photos of the issue.

Eligible returns (due to damage or shop error) will be handled via refund or store credit on a case-by-case basis.

Lost or Stolen Packages

Once a package is in the hands of the carrier, Salvation Design is not responsible for lost or stolen mail. Please file a claim with the shipping provider and contact me if further help is needed.

Cancellations & Refunds on Product Variations

 

Due to the handmade and upcycled nature of many items, slight variations in color, stitching, or materials are normal and part of what makes each piece unique.

Due to the custom nature of these items:

  • Custom commissions are non-refundable
  • Cancellations are not accepted once work has begun

 

  • If your item arrives damaged, please contact us within 5 days for a case-by-case resolution

 

Privacy Policy

Your privacy matters. Any personal information you share (name, address, email) will only be used to process your order or send occasional email updates if you opt in.

I never sell or share your information with third parties.

Questions?

Please contact us at salvationd_admin@studiosalvationdesigns.com or through our Contact Page for clarification before placing a custom request or asking further details on the process or other questions involving this artisan business.